Help Centre
Welcome to the eCustoms Traveller Help Centre. This page explains how to file a declaration, pay duty, and present your receipt at the counter.
Before you start
- Register with your MyKad or passport, then sign in.
- Have a list of what you are bringing in or taking out, including gifts and dutiable items.
- Cash or bearer instruments above USD10,000 equivalent must be declared.
Filing a declaration
- Sign in — use MyKad, a passport scan, or email. Returning travellers can reload a past declaration.
- Declare items — list your luggage contents and dutiable items. Photo upload is optional.
- Pay duty — the amount is calculated automatically from the HS code.
- Scan QR — present your QR receipt at the green or red lane for the officer to verify.
Duty-free allowances
Travellers who have been outside Malaysia for at least 72 hours are entitled to:
- An RM500 general allowance and an RM150 food-preparation allowance
- 1 litre of alcoholic beverages
- 3 pieces of apparel, 1 pair of footwear, 1 personal-care appliance
Duty applies only to the value or quantity exceeding the allowance. If you were abroad for less than 72 hours, these allowances do not apply.
Ways to pay
- DuitNow QR (Touch 'n Go eWallet, GrabPay)
- Credit and debit cards
- WeChat Pay e-wallet
- EFT-C2G
A digital receipt is generated as soon as payment succeeds, and can be retrieved later from the Transaction History menu.
Tracking a declaration
Use the Track Declaration link at the top of the site to check the status with your declaration number.
Still need help?
Contact the hotline or email listed under Contact Us at the foot of the landing page. Common questions are also answered by the portal's virtual assistant.